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On July-10-18, I rented a truck from the Uhaul on River st. in Waltham. There was an over charge on my credit card and the next day I called and spoke to the manager, Jay. He told me to call and speak to John, who was the person that took care of me. I was not happy because Jay, as a manager, said he couldn't do anything. I called the next day. I spoke to John and he was able to take care of my situation right away. He was very polite and I recommend anyone who needs their service to talk to John.
The Newton Food Pantry have been clients of this U-Haul location for several years. I cannot say enough about the standard of customer service that we receive. These guys are great and very knowledgeable. After returning the truck last week I was telling Jon that we had received 75 dozen fresh eggs in bulk and that I was on the hunt for egg cartons. He mentioned that I should check the local Agway and sure enough I has able to purchase 70 egg cartons. It might seem like a small thing but it was a huge help since we had to distribute eggs per dozen to our clients. Thanks guys you are the best!
I had a great experience! The staff was helpful and friendly.
Meeting the husky was the most rewarding part. The owner was delightful.
She's a good dog.
Love U-haul again. I had a bad experience with a retailer years ago but the guy's on River St. Waltham are great.
The location in Waltham was excellent and the staff working there was very very nice and helped me adjust the mirrors and made me super confidant about driving a truck.
Limited parking, but fast service, and a hassle-free experience. This was my third time using this location and will definitely use them again.
Everything was great service was excellent and great truck
Great service, friendly and welcoming staff. The vehicle was new and in perfect condition. The offices were also clean and organized. We will definitely be using this Uhaul location for any future moves.